Support For Advertisers

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Questions You Want To Know

01. Prohibited Content, Products and Services

02. Managed Services

03. Rules for creating Ads

04. Campaign settings for Self-serve platform

05. Conversion tracking

06. General

a. How much time does it take to get traffic after campaign approval?

It may take up to 30 minutes after the campaign is approved by our staff before you start getting traffic according to your campaign settings.

b. What are the pricing models in the Self-Service system?

c. How long does it take to approve new ad campaigns?

d. What is the time zone of your statistics?

Our statistics run in the GMT+8 time zone.

e. Why was my campaign rejected?

f. What Countries Do You Have Traffic In?

Traffic in over 196 countries. Currently, we served 300 million users and 54 billion impressions per month.

g. Which Countries Have The Most Volume?

We cannot provide an accurate amount as volume/traffic is always fluctuating. If your bid is competitive enough, the volume is not an issue.

h. How Do We Detect And Block The Use Of Click Bots?

07. Finances

a. What are the available payment methods?

b. Can partners from any country work with IgniterAds?

c. Refund? Yes, of course! Please click for more information.

d. What currency do we use in advertising costs?

For now, we use the US Dollar currency. In the future, we may receive other currencies such as GBP, MYR, CNY, IDR and others.

e. What currency do we use in receiving payment?

At the moment, we receive payment in US Dollar currency. In the future, we may receive other currencies such as GBP, MYR, CNY, IDR and others.

IgniterAds reserves the right to disqualify any content for any reason at our sole discretion. Please note that our staff will constantly review campaigns and an active campaign can be suspended at any time. Do refer to our Terms and Conditions to find out why your campaign is rejected. If even after approval, a campaign was modified in a way that does not follow our Guidelines, your account could be suspended or terminated.


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