At the heart of our success is our team. We are searching for an experienced Payment Operations Specialist to join our adventure and play a key role in our growth.

About Igniter Ads

Driven by our team of over 20 people from more than 2 different countries, IgniterAds is changing the way we advertise across the net.

We are now looking for the next great addition to our team as a Payment Operations Specialist.

As our Payment Operations Specialist, you will work closely with our teams in Payments & Fraud, Product, Data Science and Insights and drive Payment Acceptance rates across multiple PSPs and multiple global providers, whilst focussing on minimizing payment costs across the business.

You Will:

• Drive relationships with the right partners (providers, PSPs, Alternative payment methods) to support our Payments Acceptance product strategy
• Be responsible for SLA management and KPI adherence
• Optimize payments across multiple providers, acquirers and PSPs
• Manage payments costs, incl. refunds, cancellations, interchange fees and surcharges
• Develop and own relationships with other key stakeholders from Product, Engineering, BI, Revenue, and Customer Service
• Work with Data analytics/BI teams to manage day to day global activity, with view to manage Payment Acceptance and cost optimization
• Analyze payment trends across partners, payment methods, and markets

Your Profile:

• Excellent payment industry knowledge on Payment Acceptance: transaction and money flows
  Ideally 3 years of experience in payments partner management ( merchant, APMs acceptance, fraud management, currency conversion)
• Understanding of the travel industry, including products, process flows is a plus
• Solid experience using end to end payment analysis to drive optimization of payments performance
• Experience in managing multiple payment platforms, payment processors, and global payments
• Experience with data visualization tools (Tableau or equivalent)
• Ability to thrive in a cross-functional environment while working with multiple technical and non-technical stakeholders
• Strong communication skills; ability to explain complex analytics to executive audience
• Full professional proficiency in English